Vanguard University takes serious the concerns of all students. Policies that govern complaints and grievances are listed below and should be adhered to for a constructive resolution.
Academic Grievances involve grade disputes. If a student files a grievance relative to a grade, he/she must prove that “error, prejudicial evaluation, or inconsistent application of standards” is the reason for the grade assignment. The student must follow the Grade Appeals process listed below.
No course grade may be appealed more than one year after the end of the
academic term in which the grade was assigned.
A course grade may be appealed only on the basis of one or more of the
1. Erroneous course grade assigned.
2. Assigned course grade based on capricious or prejudicial evaluation of
3. Assigned course grade based on inconsistent or inequitably applied
standards for evaluation.
A student wishing to contest a course grade should first seek an explanation from the faculty members assigning the grade. If the faculty member approved a course grade change, the faculty member shall submit a grade change to the Office of the Registrar and shall provide a written notification of the decision to the student.
Should the faculty member be unavailable or if the explanation given is deemed unsatisfactory, the student may appeal to the appropriate academic administrator (Department Chair, Professional Studies Chair, Graduate Program Director). The academic administrator shall seek to reach a mutually satisfactory resolution of the matter by conferring with the student and the faculty member. If the faculty member does not respond to attempts for conferral, the academic administrator will resolve the matter in light of the evidence presented. If resolution is achieved and results in a course grade change, the academic administrator shall submit the grade change to the Office of the Registrar and shall provide a written notification of the decision to the faculty member and the student. Should the faculty member be the academic administrator, the student may appeal the course grade to the Dean.
Should a mutually acceptable solution of the matter not be reached by the academic administrator, the student may appeal the course grade to the Dean, who will review the case and seek to
reach a mutually satisfactory resolution of the matter. If resolution is achieved and results in a course grade change, the Dean shall submit a grade change to the Office of the Registrar and shall provide a written notification of the decision to the faculty member, the academic administrator, and the student. Should the faculty member be the Dean, the student may appeal the grade to the Provost.
Should a mutually acceptable resolution of the matter not be reached by the Dean, the student may appeal the course grade to the Provost, who will review the case, approve or disapprove
a grade change, submit (if necessary) a grade change to the Office of the Registrar, and provide a written notification of the decision reached to the student, the academic administrator, and the appropriate Dean. The decision will not be subject to further appeal.
Title IX of the Educational Amendments of 1972 states:
“No person in the United States shall, on the basis of sex, be excluded from participation in, or be denied the benefits of, or be subjected to discrimination under any education program or activity receiving federal financial assistance”.
Vanguard University is committed to ensuring an educational environment in which the dignity of every individual is respected, and to providing an environment for employees, students, and campus visitors that is free from harassment. You may review our Title IX policies and procedures below.
Title IX Policy: http://www.vanguard.edu/studentlife/title-ix-policy/
Make a Report: http://www.vanguard.edu/studentlife/title-ix-policy/make-a-report/
Students who feel they have been unfairly dealt with in any area of the University are encouraged to contact the Vice President for Student Affairs (ext. 5488, or email OfficeVPSL@vanguard.edu.) for Student Life issues or the Vice President for Academic Affairs office (ext. 5427, or email OfficeoftheProvost@vanguard.edu) for an issue that is academic in nature. In the event that informal procedures fail to resolve the problem the student will indicate in writing the nature of the grievance, the evidence upon which it is based, and the redress sought. The grievance can be filed on a General Petition form which can be obtained in the office of the Vice President for Student Affairs. The Vice President for Student Affairs will act to bring formal resolution to the stated grievance in the matter of Student Life issues. If satisfactory action is not achieved, the appeal may be directed to the President. The final appeal in all student academic matters is to the Provost, who serves as the chief academic officer of the University.
Students can also file a complaint through WASC (http://www.wascsenior.org/comments) if they feel the University is not in compliance with the Standards of Accreditation and Commission policies.
It is expected that students will fully utilize any/all of the University’s administrative procedures to address concerns and/or complaints in as timely a manner as possible. On occasion, however, a student may believe that these administrative procedures have not adequately addressed concerns. In those select cases, the following independent procedures are provided.
Vanguard University (is) contracted with the Bureau for Private Postsecondary Education (Bureau) in accordance with California Education Code Section 94874 in order for the Bureau to review and act on complaints concerning the institution. An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The Bureau may be contacted at
2535 Capital Oaks Drive, Suite 400
Sacramento, CA 95833
Telephone (916) 431-6924
Fax (916) 263-1897
The Office of the Attorney General for the State of California is authorized to investigate and prosecute violations of State consumer laws, including laws relating to deceptive advertising, credit, charitable solicitations, telecommunications, telemarketing and sales. The Office cooperates with other States, the Federal Trade Commission and other federal agencies in addressing national consumer protection issues. Further, the California Department of Justice Office of Consumer Protection litigates cases that are referred to the Department by other States agencies.
Complaints may be filed with the California Department of Justice Office of Consumer Protection at: http://oag.ca.gov/consumers.